You do not need to remain with the vehicle during the service. We will greet you, get access to your vehicle, and reconnect with you when the job is complete. We will share updates throughout the process by text, call, or in person as appropriate.

Appointments require at least 48 hours' notice so we can review your vehicle information, prepare the correct parts and materials, and arrive ready for your service.

Accurate vehicle information helps us identify the correct parts and service requirements before your appointment. Please provide the correct year, make, model, and license plate when booking.

If incorrect vehicle information prevents us from completing the scheduled service, the $50 Mobile Convenience Charge is non-refundable.

After you book, we review the vehicle information you provide and prepare an estimate outlining the service, parts, and total cost.

A $50 Mobile Convenience Charge applies per service visit, is additional to the service price, and is collected as your deposit. 

Any vehicle-specific parts, additional quantities, or additional work are clearly shown in your estimate before you approve it.

No hidden fees. Your estimate will clearly show your service, parts, and applicable charges before you approve the work.

There are no separate shop or disposal fees. Required EPB service mode, TPMS relearn, and battery registration or programming are included with the applicable service at no additional charge.

The remaining balance is due at the completion of service. Credit card, debit card, and ACH payment options are available.

An applicable processing fee will be shown before payment when paying by credit card. Debit and ACH payments do not have an additional customer processing fee.

Plans change. If you cancel more than 24 hours before your scheduled appointment, your deposit will be fully refunded.

If you need to make a change within 24 hours of your appointment, please contact us as soon as possible. We’ll work with you to reschedule your service and apply your deposit to the new appointment.

Repeated last-minute changes or missed appointments may result in the deposit being forfeited.

Please park your vehicle in a safe, accessible area with adequate working space and a reasonably level, stable surface when lifting is required.

Make sure vehicle maintenance is permitted at the service location and that keys, wheel-lock keys, or other required hardware are available.

If we arrive for your scheduled appointment and cannot access the vehicle, obtain the required keys, or begin the service due to a customer-related access issue, the $50 Mobile Convenience Charge is non-refundable.

If your plans change, please contact us before your appointment so we can work with you to reschedule.

Because we work outdoors, certain weather conditions may make it unsafe or impractical to perform your service.

If we need to reschedule your appointment because of weather or unsafe conditions, your existing deposit will transfer to the new appointment and you will not be charged another Mobile Convenience Charge.

Sometimes rust, seized or damaged hardware, previous repairs, or other vehicle conditions can affect the work required.

If we discover an unexpected condition that may change the scope or cost of your service, we will explain the issue and obtain your approval before performing additional work.

If additional work or parts are required to safely reassemble or return the vehicle to service, we will explain the available options before proceeding. We will not knowingly reassemble or return a vehicle to service in an unsafe condition.

Some special-order or non-returnable parts may require payment before they are ordered. Once ordered, the cost of these parts is non-refundable.

If you decide not to proceed with the service, any prepaid parts will be provided to you.

Yes. We stand behind our workmanship.

Oil change service is covered for 3 months or 3,000 miles, whichever comes first. Brake and battery installation workmanship is covered for 12 months or 12,000 miles, whichever comes first. Seasonal wheel swap workmanship is covered for 30 days, or 500 miles, whichever comes first.

Parts warranties vary by manufacturer and will be honored according to the applicable manufacturer’s warranty.

We do not install customer-supplied parts. We source the correct parts for your vehicle to help ensure proper fitment, quality, and warranty coverage.